01/11/2010

Case Study
	The SpamSentinel Hosted Solution Eliminates Walworth County's Spam Worries A Wisconsin County IT Group Boasts a Huge Reduction in Spam Using Limited Resources and Receives Exceptional Support for SpamSentinel

The Challenges
• Spam volume control – Spam traffic load on Walworth servers was at 90% of capacity.
• Solid implementation – Limited IT resources required an easy installation.
• Spam management monopolizing IT resources – The county was limited to only one IT support person.
• Need for superior support – County agencies need 24/7 support and superior spam control.

Walworth County, located in southeastern Wisconsin, is one of the oldest and wealthiest counties in the state. In 1990, the population grew to 57,000, and it continues to grow. The Walworth County IT supports the county agencies, which have over 600 computer users.


In July 2005, when Dave Ortin, Supervisor of Network Operations for Walworth County, was looking for an anti-spam and anti-virus solution, the county had nothing in place. At that time, more than 95.5% of inbound email delivered to Walworth was spam. Dave Ortin recalls, “We were inundated with spam on a daily basis. The end-user community complaints were rampant. We had 15 million emails hitting our servers daily.”

Ortin conducted an online search for a spam and virus solution. SpamSentinel quickly rose to the top of the list because few companies offered both an in-house and a hosted solution to support Lotus Notes on an IBM AS/400 platform.

Dave Ortin relates, “The numbers speak volumes for SpamSentinel. From January through October of 2009, out of the 15 million emails sent to us, over 14 million were blocked as spam. Not only was the blocking exceptional for the agency users, but not having those 14 million emails hit our servers was outstanding. The hosted solution reduced spam traffic to our servers from 90% to 10%.”

Dave Ortin states, “The decision was easy after we saw the functionality. We found that moving from the in-house to the hosted version solution, we significantly reduced the load on our email servers along with a decrease of bandwidth for incoming mail. We also found that the ease of administration via the web portal was invaluable as it reduced administration time and streamlined our reporting.”

Dave Ortin relates, “Each month, I am asked to report numbers to county officials on our results. I am always glad to have the results of SpamSentinel to report. Each month, the numbers show a clear ROI for the accuracy rate, time saved versus the money invested for SpamSentinel. Quite frankly, I am not sure what we would do without SpamSentinel.”

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Spam Case Study