01/14/2010

Case Study
	SpamSentinel Is the Anti-Spam Solution That Keeps On Giving to The Salvation Army A Large Installation Internationally with a Quick Implementation and Proven Results

The Challenges
• Previous negative experience – The Salvation Army tried two other anti-spam solutions, with poor results.
• Need for one size to fit all – The Salvation Army needed one solution for all 50 countries in which it operates.
• Quick implementation – Spam problems were increasing and needed to be addressed immediately.
• Tough times – Limited budgets required a generous sponsor.
• Minimal risk – Constant change demands a flexible anti-spam solution.



Company Background
The Salvation Army, an international religious and charitable movement, sought an accurate and easy-to-use anti-spam software solution for a low cost.

The Salvation Army User Configuration is:

• 50,000 employees;
• 30,000 computer users;
• 50 countries.

With SpamSentinel, The Salvation Army is benefiting daily from highly accurate blocking.



Previous Negative Experience
The Salvation Army found that SpamSentinel has a proven track record.

The Salvation Army had gone through the process of evaluating anti-spam software before but achieved poor results. It was important to the IT group to find a solution that was truly accurate. Previously, The Salvation Army used a plug-in solution for internal needs in conjunction with an external anti-spam solution.

Gethin Owen, IT Operations Manager of The Salvation Army, stated, “We used both of these competitive solutions for several years with limited results before trying SpamSentinel.”

Quick Implementation
A ten minute installation program.

When The Salvation Army was ready to implement SpamSentinel, the MayFlower support team completed the installation in an easy, screen sharing process.

Gethin Owen says, “We arranged for a telephone conference call with SpamSentinel technical support to walk us through the gateway installation. It only took us one day to get everything running. It was a simple and straightforward implementation.”

The Salvation Army reports that, after the simple implementation, it has continued to get superior service from the SpamSentinel support team. The SpamSentinel support team is quick to respond to any of the IT group’s email questions.


Tough Times
MayFlower Software donated SpamSentinel.

The Salvation Army IT group required a best-of-breed solution for its anti-spam solution globally, but budgets are tight across The Salvation Army. Finding a comprehensive solution for anti-spam software seemed improbable. The reality was that the IT group needed to find a provider that was willing to subsidize its anti-spam initiative.

Gethin Owen states, “Finding a good solution and a company willing to subsidize seemed like looking for a needle in a haystack. We were thrilled MayFlower Software donated their anti-spam solution because they were at the top of our list for a solution.”

Frank Paolino, President of MayFlower Software, made the decision to support The Salvation Army because he believes it is the right corporate mission for his company.

Frank Paolino relates, “I personally have been a long-time supporter of The Salvation Army. My family and I are out there each holiday season ringing the bells. It made perfect sense for our corporation to give back to such a worthy cause by donating SpamSentinel.”

The Results
After Implementation of SpamSentinel’s Server Solution

• Previous negative experience — The Salvation Army found that SpamSentinel has a proven track record.
• Need for one size to fit all — The Domino server solution is scalable for all 50 countries.
• Quick implementation — A ten minute installation program.
• Tough times — MayFlower Software donated SpamSentinel.
• Minimal risk — SpamSentinel is low maintenance and adapts to changing business needs.



The Bottom Line
The Salvation Army has found SpamSentinel to be a great match for its large user base, international requirements, resource limitations, and need for anti-spam accuracy. Meeting all these requirements certainly seems right from a business perspective. But does SpamSentinel give The Salvation Army a real ROI for the time and effort?

The ROI message The Salvation Army has to tell is one of staff productivity and the elimination of unnecessary anti-spam support calls to IT. For example, if a user gets 100 emails a day and even 10% of those emails are spam, the user is wasting about 10 minutes a day sorting through spam. If 30,000 users spend 10 minutes daily on spam, over 5,000 hours of company time are wasted each day. Although most organizations cannot track these staff efficiency numbers, this back-of-the-envelope analysis is still a powerful story for The Salvation Army.



Blog Tags
Spam Case Study